Product Trainer

Product Trainer- Insurance

We are currently recruiting for a Product Trainer with Insurance backgorund to join one of our Insurance clients on a 6-month contract.

Inside IR35

Hybrid- adhoc to London and Ipswich

Responsibilities

• Develop high-quality, role-specific training materials from product briefs, including facilitator guides, learner workbooks, quick reference materials, e-learning scripts, and knowledge base content
• Contribute to and maintain the in-product AI assistant knowledge base, ensuring content is accurate and up to date
• Scope and plan content build activity in collaboration with the Training Manager, aligning to delivery timelines
• Create comprehensive Train-the-Trainer packs to enable regional trainers to deliver consistently and independently
• Deliver engaging training sessions to large cohorts (approx. 50 learners) across in-person, virtual, and hybrid formats
• Host regular drop-in sessions to support colleagues during key product launch periods
• Deliver product demonstrations ahead of go-live and lead champion certification sessions
• Coach and support Business Champions to enable effective peer-to-peer learning and adoption
• Facilitate Train-the-Trainer workshops, covering product knowledge, delivery approach, and common challenges
• Provide ongoing coaching and support to regional trainers, ensuring quality and consistency during rollout
• Keep regional trainers updated on product changes to ensure training materials remain current
• Provide post-go-live support and reinforcement, working alongside digital/AI support tools
• Capture and escalate feedback to continuously improve training content and delivery
• Track engagement metrics such as attendance, completion, and early adoption indicators